FAQs

You are receiving communication from WNC because you have been referred to us by your GP, specialist, or hospital for further assessment, diagnostic testing, or treatment. We work closely with referring clinicians to provide timely, accurate, and personalised care. Once we receive your referral and supporting documentation, our team will contact you directly to guide you through the next steps, including appointment scheduling and any information you may need to prepare for your visit.

Wimbledon NeuroCare provides a comprehensive range of services, including neurophysiology, neuropsychology, audiovestibular assessments, and vestibular therapy.

Yes, we require a referral from your GP, consultant, or a healthcare professional. This ensures we have relevant clinical information to book you in for the most appropriate test or specialist: appointments@wimbledon-neurocare.com. Visit our Refer a Patient page for more information on the referral process: Refer a Patient – Wimbledon NeuroCare | WNC

Once you have a referral, appointments can be booked by calling the Appointments/Bookings Team at +44 (0)20 3212 0830, Mon-Fri 08:30-17:30 or by emailing appointments@wimbledon-neurocare.com

Wimbledon NeuroCare offers both self-pay options and accepts a wide range of insurance plans.

We accept insurance from the following providers:

• Bupa
• AXA Health
• Aviva
• Vitality Health
• WPA
• Cigna
• Allianz
• Healix

If your insurer is not listed, please contact your insurance to check eligibility and approval for coverage

Wimbledon NeuroCare has multiple clinic locations, including:

• Wimpole Street Clinic in London
• Nuffield Parkside Hospital in Wimbledon
• New Malden Diagnostic Centre in New Malden
• Spire St. Anthony’s Hospital in Sutton
• Spire Clare Park Hospital in Farnham
• Nuffield Health Guildford Hospital in Guildford

An EEG (electroencephalogram) records the electrical activity of the brain and is used to diagnose and monitor seizure disorders, sleep disorders, and behavioural changes. We perform EEGs for paediatric patients aged 0–4 years and 5–18 years, as well as for adults aged 18 years and above. Our team is experienced in working with children in a friendly and supportive environment.

Before an EEG, arrive with clean hair free from products and wear comfortable clothing – for more information please see here Prepare for your Care – Wimbledon NeuroCare | WNC.

An Ambulatory EEG is a prolonged EEG recorded over 24 or 48 hours at home to investigate frequent seizures or blackouts, including those occurring at night. This test is suitable for paediatric patients aged 1–4 years and 5–18 years, as well as adults 18 years and older, with procedures adapted to the patient’s age and needs.

HVT is an extended EEG recording and videoing conducted at home over 24 hours, helpful in classifying and quantifying events and pinpointing seizure origins.

EMG and NCS assess muscle and nerve function to help diagnose neuromuscular disorders. These tests are performed for paediatric patients aged 5–18 years, as well as adults 18 years and older, with age-appropriate adjustments.

This is a structured evaluation of memory, attention, language, and reasoning. It helps in diagnosing cognitive disorders or monitoring recovery after brain injury or neurological illness.

Audiovestibular assessments evaluate the hearing and balance functions of the inner ear. If you are experiencing symptoms such as dizziness, vertigo, feeling faint, imbalance, ringing in the ears (tinnitus) or hearing loss, the Audio Vestibular tests can help identify the underlying causes.

Vestibular therapy is an exercise-based treatment designed to reduce symptoms caused by inner ear problems. This therapy can help alleviate symptoms such as dizziness, vertigo, imbalance, nausea, feeling faint and difficulty walking steadily.

Preparation instructions vary depending on the test. Detailed guidelines are provided on the "Prepare for your Care" page on the website. Prepare for your Care – Wimbledon NeuroCare | WNC.

We require at least 48 hours’ notice, (equivalent to 2 working days) for cancellations or changes to appointment. Late cancellations or failure to attend will incur a cancellation fee of up to 100% of the test fee at self-pay prices. – Self-pay and Insurance – Wimbledon NeuroCare | WNC.

You can reach out by calling +44 (0)20 3212 0830, Mon-Fri 08:30-17:30, emailing info@wimbledon-neurocare.com, or using the enquiry form on the “Contact Us” page. Contact Us

An EEG records your brain’s electrical activity over a short period (usually 45 minutes) in the clinic. An Ambulatory EEG is a portable version that records continuously for 24–48 hours while you are at home, allowing for the detection of irregular brain activity that might not appear during a short test. Your consultant or referring doctor will decide which is most appropriate based on your symptoms. Usually, you will need an EEG first before having an Ambulatory EEG.

Home Video Telemetry is a detailed monitoring test that records both brainwaves and video of your behaviour for up to 24 hours. It is especially useful in diagnosing seizures and episodes that do not happen frequently.

Your consultant or GP will usually recommend a specific test. If you are unsure, the referring clinic can liaise with your referrer to make sure you are referred for the most appropriate investigation based on your symptoms (e.g., seizures, blackouts, nerve pain, memory loss, etc.). We do not offer consultations.

Absolutely. Our bookings team is happy to answer any questions you have beforehand. If you need detailed clinical advice, your referring clinician can provide a through information of the tests.

Yes. All tests are overseen or reviewed by consultant-level specialists in neurophysiology, audiology, or neuropsychology. While the consultant may not always be physically present during the test, they supervise the process and personally review your results.

Preparation depends on the test. For EEGs, arrive with clean, product-free hair. For nerve studies, wear loose clothing. In most cases, you do not need someone to accompany you unless you wish to.

Consent Form – in order to give consent for your treatment, please use the following link and submit the form prior to your appointment: https://www.wimbledon-neurocare.com/patient-resources/information-consent/

Most tests last between 30 minutes and 2 hours. You can usually return to work afterwards unless otherwise advised. For Home Video Telemetry or longer Ambulatory EEGs, we will discuss scheduling in a way that minimises disruption to your routine.

Most tests are painless. EEGs and video telemetry involve placing electrodes on your scalp — this might feel slightly odd, but not painful. Nerve conduction studies and EMGs can cause brief discomfort, like a mild electric pulse or muscle twitch, but are generally well tolerated.

Yes. We see children for many of our tests, including EEG, Ambulatory EEG, and neuropsychology assessments. Our staff are experienced with paediatric patients and ensure a friendly, safe environment for children.

Yes, most of our clinics are accessible for patients with mobility issues. Please let us know in advance if you have specific needs so we can make arrangements for your comfort.

Typically, results are sent to your referring doctor within 2 to 7 working days. Complex cases for Ambulatory EEGs and HVT may take slightly longer, up to 14 days to finalise the number of data gathered. We will however always aim to deliver timely, accurate reports.

Your referring clinician will explain the results to you. However, if your care is managed within our network, one of our consultants may go through the findings with you directly.

Yes. You can request a copy of your report once it has been sent to your doctor. Just contact our admin team and we will be happy to assist.

Your consultant will explain the findings and recommend next steps. This may involve further testing, starting treatment, or referral to a specialist (e.g., neurologist, ENT, psychologist). We are here to support you at every stage should you have queries.

Yes, our clinics are open until 8pm during weekdays and until 1pm on Saturdays.

We have clinics across London and the South East including Wimbledon, Wimpole Street, Guildford, and more. All are easily accessible by public transport. Details and maps are available here – Clinic Locations – Wimbledon NeuroCare | WNC.

To cancel or reschedule your appointment, please contact us directly on 020 3212 0830. We require 48 hours’ notice (two full working days). Late Cancellations or Non-Attendance will incur a fee, which is payable by the patient. Unpaid invoices may be referred to a debt collection agency and any administration fee will be added to the original invoice. Self-pay and Insurance – Wimbledon NeuroCare | WNC

Yes, some of our locations offer parking, while others are close to public car parks or well-served by public transport. Contact us for information specific to your appointment location – Clinic Locations – Wimbledon NeuroCare | WNC.

All consultants at Wimbledon NeuroCare are approved physicians and are highly experienced in their fields. We work with leading specialists in neurology, audiology, neuropsychology, and more.

Our tests are conducted using advanced equipment and interpreted by high skilled specialists. Quality assurance and second opinions are built into our process to ensure accuracy.

Our patients often highlight our professionalism, friendly staff, and efficient service. You can view testimonials on our social media, and our website. Patient Reviews

We comply with all UK data protection laws and NHS standards. Your records are securely stored and only accessed by authorised clinicians involved in your care.

We offer a truly multidisciplinary approach with in-house consultants, rapid access to appointments, and a commitment to clinical excellence. Our patient-first ethos and collaborative care model set us apart.

We are proud to work with a highly qualified, consultant-led team across neurophysiology, audiovestibular medicine, neuropsychology, and vestibular therapy, serving patients of all ages – Consultants & Therapists – Wimbledon NeuroCare | WNC:

• Dr Mushriq Al Khayatt – Consultant Clinical Neurophysiologist
• Dr Hamid Modarres – Consultant Clinical Neurophysiologist
• Dr Nofal Khalil – Consultant Clinical Neurophysiologist
• Dr Borka Ceranic – Consultant in Audiovestibular Medicine
• Dr Charlotte Agrup – Consultant in Audiovestibular Medicine
• Dr Benjamin Shaw – Consultant in Audiovestibular Medicine
• Dr Sarah Griffiths – Consultant Clinical Neuropsychologist
• Dr Claire O’Neill – Consultant Clinical Neuropsychologist
• Sharon Berger Collins – Clinical Specialist in Neurology & Vestibular Rehabilitation
• John Veness – Clinical Scientist (Audiological & Balance Testing)

To book with a specific consultant or therapist, please call +44 (0)20 3212 0830, email appointments@wimbledon-neurocare.com, or use the enquiry/referral form on our website – Refer a Patient – Wimbledon NeuroCare | WNC.